Manage or Cancel Your Subscription

Billing is handled in our payment provider’s portal, where you can:

• cancel your subscription
• download past invoices
• update your card or billing address

You do not need an account or a password to get in.

From the App

On a Pro licence — monthly or yearly — this is one click: About → Manage subscription.

The app already knows which licence is running on this machine, so it opens the portal straight away. Nothing to type, no email to wait for.

From the Website

Use this when you are on a Team licence, or when you are not at the machine your licence is activated on. (On a Custom licence, see below — there is no portal, and the page will email you who to contact.)

1. Open Manage your subscription.
2. Enter the email address you used when you purchased.
3. Check your inbox for an email from noreply@hzn-queue-console.app and open the link in it.

The link works once and expires after one hour. If it stops working, request a new one from the same page. Requests are limited to a handful per day per network, to keep the page from being used to send unwanted mail.

If the Email Never Arrives

• Check your spam folder.
• Make sure you entered the address used at purchase, not a colleague’s.
• The page says “if an active subscription is linked to this address” on purpose — it looks the same whether or not we found one, so that nobody can use it to test who our customers are. An address with no live subscription simply gets no mail.

Cancelling

Cancelling takes effect at the end of the period you have already paid for. Your licence keeps working normally until then, and is not renewed afterwards. There is no refund for the remaining part of the period, unless the law requires one.

Changed your mind before the period ends? Open the portal again and resume the subscription — or email info@huzen-software.nl and we will do it for you.

Team Licences

These go through the website rather than the app. On a team plan every seat has its own key on its own machine, and cancelling ends the subscription for everybody — so only the person who bought it can do it, and they identify themselves by the purchase email.

To change the number of seats without cancelling, email info@huzen-software.nl.

Custom Licences

A Custom licence is arranged with us rather than bought off the website, so there is no billing portal for it — it is an agreement, not a subscription you switch off with a button. Anything you need, from an invoice to ending the agreement, goes through us directly. Enter your address on the page above and we will email you the same thing in writing, or contact info@huzen-software.nl straight away.

Still stuck? Email info@huzen-software.nl.